Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the use of veehivelabs.com and the provision of services by VeeHive Tech FZ-LLC (License No. 97518), a Free Zone Limited Liability Company registered with the Dubai Development Authority, operating under the brand "Veehive Labs" ("Company", "we", "us").

By accessing our website or engaging our services, you agree to these Terms.

2. Services

Veehive Labs provides custom AI product development, AI consulting and strategy, and AI embedded AI teams services. The specific scope, deliverables, timeline, and fees for each engagement are defined in a separate Statement of Work (SOW) or project agreement signed by both parties.

Our services include but are not limited to:

• Custom AI and agentic system development
• AI consulting, discovery workshops, and architecture design
• SLM configuration and fine-tuning
• Data lake and pipeline setup
• RAG pipeline development
• Computer vision and conversational AI systems
• AI embedded AI teams and staff extension
• Ongoing support and maintenance

3. Engagement Model

• All projects begin with a signed Statement of Work or project agreement
• Discovery Sprints (typically 2 weeks) may precede full engagements
• Project timelines, milestones, and payment schedules are defined in each SOW
• Changes to scope require written agreement from both parties

4. Intellectual Property

Client Deliverables

• Upon full payment, the Client owns all custom code, models, and deliverables created specifically for their project as defined in the SOW
• This includes custom-trained AI models, application code, and documentation

Veehive Labs Pre-Existing IP

• Veehive Labs retains ownership of its pre-existing frameworks, tools, libraries, methodologies, and general knowledge
• Where pre-existing IP is incorporated into deliverables, the Client receives a perpetual, non-exclusive, royalty-free license to use it within the delivered solution
• Veehive Labs may reuse general techniques, methodologies, and anonymised learnings across projects

Third-Party Components

• Open-source components are subject to their respective licenses
• Third-party APIs and services (e.g., OpenAI, Anthropic, Google Cloud, AWS) are subject to their own terms and usage policies
• The Client is responsible for maintaining their own API keys and accounts where applicable

5. AI-Specific Terms

AI Output Disclaimer

• AI systems are probabilistic and may produce inaccurate, incomplete, or biased outputs
• Veehive Labs does not guarantee the accuracy, reliability, or fitness for purpose of AI-generated outputs
• The Client is responsible for implementing appropriate human oversight and validation for AI system outputs, particularly in regulated industries
• Veehive Labs will implement reasonable testing and evaluation, but AI systems require ongoing monitoring in production

Data and Model Ownership

• Client data remains the property of the Client at all times
• Custom models trained on Client data are owned by the Client upon full payment
• Veehive Labs does not use Client data to train models for other clients or for its own products
• The Client is responsible for ensuring they have the right to use any data provided to Veehive Labs

Responsible AI

• Veehive Labs builds AI systems following responsible AI principles
• We implement bias testing and fairness assessments where applicable
• Clients are responsible for compliance with AI regulations applicable in their jurisdiction
• We recommend and can implement human-in-the-loop safeguards for high-stakes decisions

6. Payment Terms

• Payment terms are specified in each SOW
• Standard terms: 50% upfront, 50% on delivery (or milestone-based for larger projects)
• Invoices are due within 14 days of issue unless otherwise agreed
• Late payments accrue interest at 1.5% per month
• All fees are in USD unless otherwise specified in the SOW
• Applicable taxes (including UAE VAT at 5%) are the responsibility of the Client

7. Confidentiality

• Both parties agree to keep confidential any proprietary information shared during the engagement
• Confidential information includes: business plans, technical specifications, client data, pricing, and project details
• Confidentiality obligations survive termination of the engagement for a period of 3 years
• Exceptions: information that is publicly available, independently developed, or required by law to disclose

8. Limitation of Liability

• Veehive Labs' total liability under any engagement shall not exceed the fees paid by the Client for the specific project
• Veehive Labs is not liable for indirect, incidental, consequential, or punitive damages
• Veehive Labs is not liable for losses arising from AI system outputs, data breaches by third-party services, or Client misuse of delivered systems
• The Client acknowledges that custom software development inherently involves risks and that Veehive Labs provides no warranty of uninterrupted or error-free operation

9. Warranties

• Veehive Labs warrants that services will be performed with reasonable skill and care
• Deliverables will materially conform to the specifications in the SOW for a period of 30 days following delivery ("Warranty Period")
• During the Warranty Period, Veehive Labs will fix defects at no additional cost
• This warranty does not cover issues arising from Client modifications, third-party service changes, or use beyond the agreed scope

10. Termination

• Either party may terminate an engagement with 30 days' written notice
• The Client shall pay for all work completed up to the date of termination
• Upon termination, Veehive Labs will deliver all completed work and Client data
• Clauses on IP ownership, confidentiality, and limitation of liability survive termination

11. Data Protection

• Veehive Labs processes personal and project data in accordance with our Privacy Policy
• For projects involving personal data, a Data Processing Agreement (DPA) will be executed
• Data residency requirements are addressed on a per-project basis (UAE, EU, or US available)
• Veehive Labs implements SOC 2 controls and ISO 27001 aligned practices

12. Force Majeure

Neither party shall be liable for delays or failure to perform caused by circumstances beyond reasonable control, including natural disasters, government actions, pandemics, infrastructure failures, or third-party service outages.

13. Dispute Resolution

• These Terms are governed by the laws of the United Arab Emirates
• Any disputes shall first be addressed through good-faith negotiation
• If unresolved within 30 days, disputes shall be submitted to the competent courts of Dubai, UAE
• Each party bears its own legal costs unless the court orders otherwise

14. Website Use

• The content on veehivelabs.com is for informational purposes only
• We reserve the right to modify website content at any time
• Links to third-party websites are provided for convenience; we are not responsible for their content
• Our Privacy Policy governs the collection of data through this website

15. Amendments

• We may update these Terms from time to time
• Material changes will be communicated to active clients
• Continued use of our services after changes constitutes acceptance
• Last updated: April 2026

16. Contact